Interspol Systems AB used to have a shared Dropbox containing folders and documents that were only updated when an audit was imminent. The executive team had felt for some years that the ISO efforts were halfhearted, and the benefits of ISO were largely non-existent. The people involved in ISO work had retired. A consultant was hired for the ISO work. In the end, he took most of the documentation and knowledge with him when his contract came to an end. The remaining documents in Dropbox that were not used in the business were left.
Clarendo’s TIM team helped to digitise the remaining guidance of importance from the earlier management system. Documentation that was created “just to make the auditor happy” was deleted. Interspol Systems, together with Clarendo’s TIM team, created a management system that permeates the entire organisation and will help to bring about continuous improvement over time. Clarendo and TIM have changed the Interspol Systems approach to ISO and helped to ensure that the conditions for leading the organisation in the right direction are now in place.