FAQ about ISO, TIM and certification

Here you will find answers to the most common questions about ISO standards, certification, and our management system TIM. We explain how ISO can strengthen your company, how TIM simplifies management systems, and how we ensure a smooth certification process.

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    Can you assist with contact with certification bodies and external audits?

    Yes, this is included in our implementation. Our team assists in obtaining quotes from different certification bodies, comparing them, and providing recommendations.

    How do you comply with GDPR?

    Our GDPR management is handled in TIM – we conduct regular updates of our data mapping.

    Can we get help with internal audits?

    Yes – we offer internal audits as a service. Contact us, and we’ll tell you more.

    Can we get help with deviations from audits?

    Yes, absolutely – we are experts in interpreting ISO standards and can help you manage any deviations you receive during audits.

    Do we need to take a course when a new edition of the standard is released?

    No – TIM already includes an interpretation of the standards, which will be updated and adapted when new editions are released.

    What support can we receive from Clarendo over time?

    At Clarendo, we support you both during and after implementation. We guide you through the entire process until you achieve ISO certification. Afterward, we offer free technical support, regular follow-ups during internal and external audits, and assistance through our customer success team when needed. When the standard is updated, we also ensure that your system is adapted to the new requirements.

    Do we need to appoint our own project manager for the ISO work?

    No – During the implementation, we handle project management and drive the project from start to certification. After certification is received, we continue to support you through our customer support process, and TIM sends reminders when it’s time to update something.

    Do we need any prior knowledge of the ISO standard?

    No, it is not necessary. Our IT tool TIM has built-in interpretations of the standards, meaning all the requirements are already integrated and scheduled in the system when you get started.

    Do we need to hire an ISO consultant?

    No, you don’t need to hire an ISO consultant or a QHSE manager! When working with us, you have the entire PDCA cycle directly in TIM. We help you get started with TIM and the management system, and after that, you are equipped with the tools to handle everything on your own, without a consultant.