How Gislén Software improves the quality of its services with TIM

The Challenge

Gislén Software, a Swedish-Indian company based in southern India with subsidiaries in Sweden and England, had long strived to deliver high-quality solutions to its clients. The company had early certification under ISO 9001, but the process quickly became overwhelming with bureaucratic hurdles that didn’t align with their shift to agile development methods. As project complexity grew and customer needs varied, it became clear that something had to be done to improve both efficiency and quality. It was evident that a new approach was needed to meet future challenges.

The Solution

With the help of Clarendo and TIM, Gislén Software found a solution that both simplified and digitized their processes. TIM was tailored to their need for agile working methods, enabling employees to quickly report and follow up on deviations in real-time. Through increased transparency and regular follow-ups, a culture of learning and engagement was created, allowing the company to act faster and more efficiently.

“With TIM, we have simplified our processes, improved quality, and strengthened our ability to deliver value to our customers."

Mikael Gislén

CEO

The Result

Increased Productivity

By reducing the time previously spent on administrative processes, Gislén Software has achieved significant productivity gains. Departments such as IT services, HR, and finance have now streamlined their workflows and can better support the core business.
Improved Quality

With improved processes and increased flexibility, quality issues have decreased, leading to an enhanced customer experience and a stronger market position.
Faster adaptability

Gislén Software now has the ability to quickly respond to new challenges and customer needs, enabling them to deliver solutions that not only meet but also exceed customer expectations.